Once the livestream begins at it's start time, the livestreaming window will refresh and there will be a "Play Button" icon in the middle of the screen. You need to click on that Play button to start the stream. The livestream player has DVR capabilities so you can always go back and start the show from the beginning. If you do not see the Play button in the middle of the livestream screen please refresh your browser window.
<img src="https://cdn.livechat-static.com/api/file/kb/file/12689625/62bd5594c5-3f72ea3e71307cff50e1.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>

<img src="https://cdn.livechat-static.com/api/file/kb/file/12689625/a04eae0c77-5b8205fa529d89e1879b.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>

Once the livestream begins at it's start time, the livestreaming window will refresh and there will be a "Play Button" icon in the middle of the screen.  You need to click on that Play button to start the stream.  The livestream player has DVR capabilities so you can always go back and start the show from the beginning.  If you do not see the Play button in the middle of the livestream screen please refresh your browser window.
 

 


The livestream in not playing

How can I get support during the livestream?

I am logged in but I do not hear audio or I do not see video.  The stream pauses or is choppy.

My google chrome screen is blank?

Mobile number is showing a not valid error message

I purchased a ticket, but didn’t receive my confirmation email.  How do I access the event?

I don’t know the phone number I created my Vodovo account with?

I haven’t gotten my reward, who can I contact?

Can I get a refund?


My screen says “Technical Difficulties. We’re Working Fast to Resolve. Thank you for your patience.” 


I did not receive a One Time Code "OTP" to my phone text messages?

Troubleshooting

Vodovo User Knowledge Center