If you see this message in the livestream window it means the livesteam has stopped. The best solution is to refresh your browser window. If you refresh and you see a Play button, click that and it will reconnect you to the livestream. You may see this message at the beginning of a livestream as the organizers are getting their stream connected. Just refresh your browser window a few times and you'll get connected.
If you continue to have this issue, please reach out to our Support Team by clicking here, and they will assist.