Help CenterVodovo is built on modern streaming infrastructure. 99.9% of audio and/or video issues are local issues and are not an issue with the livestream broadcast.
If you experience any of the following, read on below:
- stream pauses or is choppy
- no video
- no audio
We have a team constantly monitoring the health of the livestream and if there is an issue we will resolve it.
Local issues can include any of the following:
- slow internet speed.
- outdated web browser or older computer or mobile device.
- computer audio on mute or connected to a different audio source than you are listening through.
- computer memory or hard drive storage being full.
- Please test your equipment well prior to show time.
Things to troubleshoot if you are having issues. It's best to do one or more of these prior to show time:
- Reboot your computer.
- Reboot your internet modem and/or router(s).
- Try a different web browser. Vodovo is optimized for Safari and Chrome web browsers.
- Update your browser to the most recent version. A two year old version of Chrome may not work well or at all. You can download the most current version of Chrome or Safari here.
- Try to Log In on a different device.