For support click the Support tab at the top of the chat window and then click the Get Live Help button at the bottom of the page and our team will be available to assist. If no live agents are available you can Leave A Message and we’ll respond soon.&nbsp;

<img src="https://cdn.livechat-static.com/api/file/kb/file/12689625/c8e42120f7-9926fdacb811429a1cf8.png" alt="undefined" style="float:none;height: undefined;width: undefined"/>

For support click the Support tab at the top of the chat window and then click the Get Live Help button at the bottom of the page and our team will be available to assist. If no live agents are available you can Leave A Message and we’ll respond soon. 

 

 


How can I get support during the livestream?

I am logged in but I do not hear audio or I do not see video.  The stream pauses or is choppy.

The livestream in not playing

My google chrome screen is blank?

Mobile number is showing a not valid error message

I purchased a ticket, but didn’t receive my confirmation email.  How do I access the event?

I don’t know the phone number I created my Vodovo account with?

I haven’t gotten my reward, who can I contact?

Can I get a refund?


My screen says “Technical Difficulties. We’re Working Fast to Resolve. Thank you for your patience.” 


I did not receive a One Time Code "OTP" to my phone text messages?

Troubleshooting

Vodovo User Knowledge Center